I was saddened to find that my precious Short Chocolate Uggs had come away at the seam. Luckily I still had the receipt and they were 4 days away from the 12 month guarantee expiry! I took them to the Ugg store and explained that they were well looked after (you could tell they were loved...they were immaculate) and they said they would send them to Customer Services... Today, imagine my surprise when a lovely girl called me to tell me they have been exchanged for a brand new pair!
I was expecting a repair at best, so snaps to the Ugg Store, for being so generous where other stores...perhaps wouldn't!
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